I have a MonkModeBox Online Membership. How do I log into the platform and access my content?
You can access the online platform at https://monkmodebox.com/membership-area. You will be able to login with the email and account created for you when you purchased the subscription. You should have received an email with the subject "Create Your Account For MonkModeBox".
You can recover your account with forgotten password. Be sure to use the email address you made the subscription purchase with. If you are still not able to access your account, please contact firstname.lastname@example.org.
What is the difference between MonkModeBox Online and MonkModeBox Physical Subscriptions?
The Online MonkModeBox Subscription allows you to access all courses, training, & content we have created through our online portal at https://monkmodebox.com/membership-area You can purchase an online subscription here.
The Physical MonkModeBox Subscription is a monthly box with the training material for that month's box. This box will be beautifully packaged and delivered right to your door. You can purchase a physical subscription here.
How do I access the MasterMind Group?
The MasterMind Group is a private Facebook group for all MonkModeBox members (Online & Physical). To apply for access please fill out the application form. We will then verify your account and invite you to the group.
Can I update my address, credit card information and profile through a self-service portal?
No, we are currently developing this feature but it is not available at the moment. To update any information please contact email@example.com.
How do I cancel my subscription?
You can contact our friendly support team via email (firstname.lastname@example.org) to cancel your subscription.
What is the refund policy?
Our refund policy lasts 30 days. If 30 days have gone by since you received your box, unfortunately we can’t offer you a refund or exchange. You can read the full policy here.
Where do I return my physical MentorBox?
To return your physical product, mail it to the address given to you by our support team sent by email@example.com
Once we receive your box we will process your refund. You will be notified via email with updates during the process.
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